PRICES, T&C’s and FAQ’s

Plumbing Wise will be more than happy to come round to your property and provide you with a free estimate for any works that you would like carried out. Alternatively, if no estimate is required, we will aim to carry out the works in as timely fashion as possible in order to keep your costs down.

For jobs big or small, we will endeavor to match any written quotation from another plumber who has provided a quote for you.

Our other services include:
Landlord Certification - £80 (includes 2 appliances. £25 per appliance thereafter).
Boiler Service - £80 (includes 2 appliances. £25 per appliance thereafter).
Power Flushing - £50 per radiator

* All prices exclude congestion & parking charges
* All rates are plus materials, which will be charged at list price
* The total charge will include reasonable time to obtain parts
* Payment is due upon completion of work.
* Please see our terms and conditions for any more details.

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TERMS AND CONDITIONS

PLUMBING WISE LTD

A. DEFINITIONS
 

In this contract the following terms shall have the following meanings:

“Seller” shall mean Plumbing Wise Ltd
“Buyer” shall mean the name of the person, company or firm (as set out overleaf at “Customers Name”), who is the customer of Plumbing Wise Ltd
“Goods” shall mean all goods and services forming the subject of this contract, including parts and components of or materials incorporated in them.
“Contract” means any contract for the sale of goods or the provision of the specified service by the seller to the buyer.
“Specified Service” means the service to be provided by the seller to the buyer (as set out overleaf at “Works Completed” and “installation” shall be construed accordingly.
“Other costs” means other disbursements that are incurred specifically to the service or installation (for example; conjestion charge, parking permits, skip hire / disposal).
The headings in the Terms and Conditions are for convenience only and shall not affect their interpretation.
 

B. APPLICATION OF TERMS AND CONDITIONS

These Terms and Conditions shall apply to all contracts for the sale of goods and supply of services between the Seller and the Buyer notwithstanding and to the exclusion of any terms and conditions which the Buyer may purport to incorporate under any purchase order, letter of order, confirmation of order or any similar document.

Any and all future orders shall be deemed to be offers by the buyer to purchase or services pursuant to these Terms and Conditions unless the Seller shall amend these Terms and Conditions or notify the Buyer to the contrary.

Any variation to these Terms and Conditions may only be made by writing by the seller and unless so made shall have no effect.

A person who is not a party to the contract shall not have any rights under the Contracts (Right of Third Parties) Act 1999 to enforce any term or condition of the contract but this shall not affect any right or remedy of a third party which exists or is available apart from the Act.

C. DESCRIPTION

Any description given or applied to applied to these goods has been given by way of identification only and the use of such description shall not constitute a sale by description. For the avoidance of doubt, the Buyer hereby affirms that he/she/it did not in any way rely on any description when entering into the contract.

D. RELATIONSHIP OF PARTIES

Nothing in these Terms and Conditions shall be construed as establishing or implying any partnership or joint venture between the parties, and nothing in these Terms and Conditions shall be deemed to constitute either of the parties as the agents of the other or authorise either party:

 

a) to incur any expense on behalf of the other party;

b) to enter into any engagement or to make any representation or warranty on behalf of the other party;

c) to pledge the credit of, or otherwise bind or oblige the other party;

d) to commit to the other party in any way whatsoever, without in each case obtaining the other party’s prior written consent.

E. BASIS OF SALE

1. The seller shall sell and the buyer shall purchase the goods in accordance with the seller’s written quotation (as set out overleaf at “Quotation”) if accepted by the Buyer and shall be subject to these Terms and Conditions. From time to time, unforeseen circumstances may lead to a variation(s) to the initial quotations provided to the buyer from the seller. The seller shall reserve the right to discuss with the buyer such circumstances with a view to amendment of the quotation, which will be put in writing once agreed and which will supercede any previous quotation. Please note that every effort will be undertaken to adhere to initial quotation.

2. Where no quotation is required by the Seller or Buyer, a contract between the Seller and the Buyer (governed by these Terms and Conditions) may be commenced by the buyer specifying an agreed Start Date (as set out overleaf at “Preferred Start Date”) combined with a Buyer’s signature.

3. The Seller and the Buyer may, before the commencement of the contract, specify a rate of payment based on an hourly or daily rate (as set out overleaf at “Payment Rate”). The absence of any such rate specified will in no way whatsoever have any effect on the validity and enforcibility of the remainder of this contract and Terms and Conditions.

F. DELIVERY

1. The Seller will deliver the goods, carriage paid, within the United Kingdom by such method of carriage as the Seller may choose.

2. The Buyer shall make all the necessary arrangements to take possession or receive installation of the goods on the delivery or installation date(s) and at the place of delivery or installation.

3. The time for delivery or installation shall not be of the essence. The seller will endeavour to deliver the goods or perform the installation within 28 days of making this contract, but delivery time cannot be guaranteed.

4. The Buyer will be bound to take delivery or installation of the goods in accordance with clause 2 notwithstanding that the Seller delivers the goods after the delivery or installation date provided that the Seller gives the Buyer 24 hours notice of such delay.

G. EXCLUSION AND LIMITATION

Unless the Buyer deals as a consumer within the meaning of section 12 of the Unfair Contract Terms Act 1977 then all warranties, terms or conditions which provide that the goods will match any particular description, fitness for purpose or quality, whether implied by common law or statute shall be excluded form this contract.

The seller shall be under no liability to the buyer for indirect or consequential loss (including the loss of profit or earnings) sustained by the Buyer following the breach of this contract by the Seller.
In the event, Sellers liability to the Buyer arising out of any breach by the Seller of this contract shall be limited to damages and such damages shall under no circumstances exceed the price.

H. PAYMENT

1. Payment for goods supplied or specified service provided is due on delivery of goods or on the completion of the installation or in adherance to the payment terms (as set out overleaf as “Payment Terms”).
2. Payment is to be made by either cash or cheque or postal order or debit card or credit card or BACS / Client Account to the following account: Plumbing Wise Ltd; Barclays Bank; A/c No. 00141623 Sort Code 20 29 77.
3. If an invoice has been left with the Buyer then payment can be given to the Seller’s installation engineer prior to the engineer’s departure from the Buyer’s site. If the Buyer is an account customer, then payment is due 30 days net after delivery of the goods or on completion of the installation.
4. The time for payment of the goods and/or specific service shall be of the essence.
5. In the event that the buyer fails to make payment in accordance with clauses 1, 2 or 3, the Buyer shall pay interest on any and all sums outstanding at the rate of 5% per annum above the Bank of England’s base rate accruing daily.
6. Further if payment for the goods and/or specified service or any part thereof is not made by the due date, then without prejudice, the seller shall also be entitled to:
a) require payment in advance of delivery in relation to any goods not previously delivered;

b) refuse to make delivery of any undelivered goods whether ordered under the contract or not and without incurring any liability whatever to the Buyer for non-delivery or delay of delivery;

c) terminate the contract;

d) retain any deposit paid by the Buyer.

 

7. The Buyer shall not be entitled to make any deduction or withhold any payment for any reason at all.
8. Any delay or default by the Buyer in making payment in accordance with clauses 1, 2 or 3 shall render all sums owing to the Seller on any account whatsoever including the costs of recovery of such sums, due and payable forthwith without requirement for any notice to be given to the Buyer and interest will be charged in accordance with clause 4 with immediate effect until the date of actual payment.
9. The pricing of work can either be in a quotation form or on a standard hourly rate basis, the charges of which will always be outlined to the buyer before commencement of any work. In both cases, all materials are charged at list price. Where the price agreed is at an hourly rate, the total charge will include reasonable time to obtain parts.

I. ACCEPTANCE OF GOODS

The buyer shall be deemed to have accepted the goods and specified service as if he/she/it has expressly written to the Seller and stated as such.

J. RISK

The risk in the goods will pass to the Buyer at the moment the goods are dispatched from the Seller’s premises; or installation has taken place. Where the Buyer chooses to collect the goods himself/herself/itself, the risk will pass when the goods are entrusted to him/her/it or set aside for his/her/its collection, whichever happens first.

K. PROPERTY

a. Title in the goods will not pass to the Buyer but shall be retained pending payment in full of the price. Until such time as title passes to the Buyer, the Seller shall have an absolute authority to re-take, sell or otherwise deal with or dispose of all or any part of the goods in which title remains vested in them.

b. For the purposes specified above, the Seller or any of their agents or authorised representatives shall be entitled at any reasonable time during normal working hours to enter without notice onto any premises where the goods or any part of the goods are installed, stored or kept or are reasonably believed to be.

c. The Seller shall also be entitled to seek an injunction to prevent the Buyer from selling, transferring or otherwise disposing of the goods.

L. FORCE MAJEURE

If delivery of the goods or performance of the specified service is delayed by strikes, lockouts, fire, accidents, defective materials, delays in receipt of raw materials or bought in goods or components or any other cause beyond the reasonable control of the Seller a reasonable extension of time shall be granted and the Buyer shall pay such reasonable extra charges as shall have been occasioned by the delay. If the delay persists for such time as the Seller considers unreasonable they may, without liability on their part, terminate the contract.

M. ASSIGNMENT AND SUB-CONTRACTING

The contract shall not be assigned or transferred nor the performance of any obligation subcontracted, in either case by the Buyer, without the prior written consent of the Seller.

N. SEVERABILITY

If any terms or provisions in this contract shall be held to be illegal or unenforceable, in whole or in part, under an enactment or rule of law, such term or provision or part shall to that extent be deemed not to form any part of these Terms and Conditions but the validity and enforceability of the remainder of these Terms and Conditions shall not be affected.

O. WAIVER

The waiver of forbearance or failure by or of a party in insisting in anyone or more instances on the performance of any provision of this contract shall not be constructed in any circumstances as a waiver or abandonment or that party’s rights to future performance of such provision and the other party’s obligation in respect of such future performance shall continue in full force and effect.

P. PROPER LAW

This contract shall be governed by and construed in accordance with English law and each party agrees to submit to the exclusive jurisdiction of the English courts as regards to any claim or matter arising under this contract.

Q. ARBITRATION

Any disputes which arise out of or in connection with this contract of whatever nature shall, if practicable be settled by negotiation between the parties. If such disputes are note resolved within 21 days of such negotiations commencing, then the matter shall be referred to arbitration, the ruling in such arbitration being binding on the parties. The parties shall agree on the identity of the arbitrator and, in the event of their failure to agree, the arbitrator shall be appointed by Chartered Institute of Arbitrators.

R. SET OFF

All amounts due under this contract shall be paid in full, without any deduction or withholding other than such as may be required by law, and the party owing such amounts shall not be entitled to assert any credit, set-off or counterclaims against the other party in order to justify the withholding of payment of any such amount in whole or part.

S. NOTICES

A notice required or permitted to be given by either party to the other under these Terms and Conditions shall be in writing addressed to that other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.

T. INSOLVENCY OF BUYER

a. This clause applies if:

i. the Buyer makes a voluntary arrangement with his/her/its creditors or (being an individual or firm) becomes bankrupt or (being a company) becomes subject to an administration order or goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction); or

ii. an encumbrancer takes possession or a Receiver is appointed, of any of the property or assets of the Buyer;

iii. the Buyer ceases or threatens to cease, to carry on business; or

iv. the Seller reasonable apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly.

b) If this clause applies then, without limiting any other right or remedy available to the Seller, the Seller may cancel the contract or suspend any further deliveries or suspend further performance under the contract without any liability to the Buyer and if the goods have been delivered but not paid for or the specified service provided but not paid for, the price shall becomes immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

V. SUPERVENING ILLEGALITY

If any term or this contract is held by any court of law or in arbitration to be illegal or unenforceable, in whole or in part, such term or part shall to that extent be deemed not to be part of this contract, and the validity of the remainder of the contract shall not be affected.

W. DIAGNOSTICS

The seller accepts no liability for any damage caused to property as a result of diagnostic works providing the customer has been informed prior to the work being carried out and has given full permission to proceed. If, in order to troubleshoot an existing problem, it conspires that further works are required in order to eradicate this problem, if the buyer expressly notifies the seller that no such further work is to be carried out, then all diagnostics works carried out so far will be charged to the buyer. This will be charged at an hourly rate in addition to any material purchase costs plus other associated costs.

X. REPAIRS

The seller accepts no responsibility for any unavoidable damage to surrounding areas as a result of the works carried out for the customer, who has been informed of the possible risks and has given prior consent. This may particularly apply to such services as power flushing a central heating system, whereby the pressures under which a system maybe flushed under might be too powerful for older system types, for example. Furthermore, the seller accepts no liability for any alterations in decor that may have resulted following works carried out. This particularly applies to carpets which may have to be lifted for pipe work installation.

FAQ’s

What will it cost to install a new boiler or central heating system?
To make sure that you get the right boiler and central heating system for your home you can arrange for one of our engineers to visit. Our adviser will give you a free, detailed quotation, not an estimate, which is tailored specifically to your needs.

Does a boiler need to have regular services?
We recommend that you have your boiler serviced each year. This will ensure that it is working at maximum performance and safety.

Why is my radiator hot at the top and cold at the bottom?
This usually means you have a sludge build up in the bottom of the radiator. This can be resolved by power flushing the system. However, before taking any action we recommend that you seek expert advice to identify the cause of the sludge first, for example you may have a water leak.

Why is my radiator cold at the top and hot at the bottom?
This usually means that there is air trapped in the top of your radiator. You may want to try to bleed the radiator to release the air. However, we suggest that you have your central heating checked by an expert in case there are any underlying system problems.

Why are some of my radiators hotter than others?
This usually means that your central heating system is incorrectly balanced. This results in the hot water not flowing evenly to each radiator. We suggest that you have an expert check your central heating system.

What is a Thermostatic Radiator Valve?
A Thermostatic Radiator Valve allows you to control the temperature in individual rooms around your home. It can also help you reduce your fuel bills by automatically adjusting the radiator temperature once your room has reached its desired level.

How much could I save on my heating bill?
You can save up to 40% on your heating bills but this depends on the size of your home, how often you use your heating system what insulation you have in your home and the type of boiler you have fitted.We offer free site surveys where we can assess your requirements and give you a more accurate idea of what you could save.

Is fitting a new central heating system very disruptive and messy?
The installation of a new system does involve new pipe work being fitted and heating controls being installed. We aim to ensure that disruption in your home is kept to a minimum, we will keep you updated on our progress at all times.

Are your engineers Gas Safe registered?
For all works that involves Gas, Plumbing Wise only uses Gas Safe registered engineers.

What is Benchmark?
Benchmark is an initiative launched to improve quality within the heating industry. All competent heating installers should be aware of benchmark standards. Virtually every boiler sold in the uk comes with its own log book which should be fully completed by the installer and handed to you once your new boiler has been installed and commissioned. This log book becomes your certificate of compliance with all relevent building regulations and also is your guarantee. No certificate no guarantee.

What changes are coming into effect re central heating installation?
Quite a few changes will be taking place over the next 12 months, being corgi registered alone won't be enough. Planning permission for boiler and central heating installation will be required unless:

1) The company installing your central heating can self certify the installation.
2) Gas Safe will be notified of every boiler and central heating installation in England.
3)Gas Safe will send a certificate of compliance to you and also inform the building control body (the council).

What if I don't comply and use a non registered installer?
1) In 2007 the government brought in the home buyers pack to put all the responsibility on the seller of the house to provide certificates - ensuring gas and electric services all comply with current regulations and standards.
2) All boiler manufacturers will not provide warranty if the home owner does not have their letter of compliance from Gas Safe.
3) The installation may also be unsafe.